Frequently
Asked Questions

1.1. Formentera Lines has a fleet of 3 ships that provide a daily regular service between the ports of Ibiza and Formentera in both directions.
Our fleet has ships of various capacities (from 153 to 319 passengers) and performance: they all have one or two closed interior decks and, in some cases an open-air upper deck. All have individual seats for passengers.

1.2. How long is the journey?
The duration is approximately 30 minutes.

1.3. What are the ferry schedules?
The schedule and frequencies of our boats vary with the time of year.
We offer 3 ticket options depending on the flexibility of the schedules:
Open-Time Ticket: Any ferry can be used, at any time of the selected day, as long as there are free seats available at the time of boarding 1.
Fixed-Time Ticket: You may only travel on the chosen day and time.

We recommend consulting them on the Website before booking them as they vary depending on the season, as and then check them again 24 hours before the date of the trip to confirm the final schedule, in case there have been any changes to the schedule.

[1] There are usually no problems with availability of seats, although we recommend that you check our timetables and plan your trip with time to spare (especially if you have to catch a plane, be at a place at a certain time, etc.).
It is always advisable to arrive sufficiently ahead of the boarding time (at least 15 minutes before the scheduled departure time).

2.1. Can I buy my tickets online?
You can buy tickets online at any time quickly and easily on our Website. Online boarding passes must be downloaded to your mobile device or printed on paper in order to board.
If you are unable to purchase your tickets online, tickets are available at the ticket office and on board each ship.

2.2. What are the fares, their types and what do they include?
Fares include transportation and mandatory passenger travel insurance, port fees, taxes, and handling fees.
We have 2 types of online fares:
Basic rate: Bookings can be changed (only the date and time) up to 48 hours before the date of the trip, with an additional charge of €10 per adult. For changes please contact info@formenteralines.com These bookings cannot be cancelled.
Optimal rate: The booking can be changed once only (only the date and time) up to 24 hours before the date of the crossing, without any additional charge. A fee of €10 per adult will be applied for any subsequent changes. Customers may cancel bookings up to 24 hours before the travel date and will be refunded 90% of the cost of the unused ticket. Nevertheless, the ticket amount will not be refunded if the cancellation is made within 24 hours of the travel date. As in the case of changes stated in the previous paragraph, the ticket cannot be cancelled.

2.3. How do I know if my online booking was successful?
After filling in the form and completing the purchase, you will receive an email with the details of your booking and a booking code or number, so that you can print the boarding pass.
All boarding passes must be downloaded to a mobile device or printed out. For example, a round trip for 3 people, requires you to download or print all six passes (one outbound and one return pass for each person)
If you have any questions, you can contact the Company on the Booking Management telephone number +34 609 74 10 67 (Mon. -Fri.: 9.00-17:00) or write to us at info@formenteralines.com and we will respond as soon as we can.

2.4. Is there any benefit to booking online in advance of the departure date?
Early booking (at least 30 days before the departure date) enjoys a discount on the final price according to the commercial policy in force at the time.
Periodically, offers and discount coupons are available.

2.5. What should I do if I want to change or cancel my online reservation?
If you want to change or cancel your online reservation click here and fill in the form explaining what you want to do. If you prefer, you can also call us at the following Booking Management number +34 609 74 10 67 (Mon. -Fri.: 9.00-17.00) or write to us at info@formenteralines.com and we will assist you with your inquiry or request. Please take into account the minimum notice periods provided for in your case in Section 2.2 to avoid charges or refusal of refunds.

2.6. How do I request an invoice?
Use this form on the Website, checking the Information option that appears first, filling in the Contact details, filling in the Inquiry box and stating that you need an invoice for the contracted service. To receive one, you must enter all the data necessary to draw up the invoice. Once the invoice is issued, it will be mailed to you. You can also email us at comercial@formenteralines.com.

2.7. What payment method are available?
Payment is usually requested by card (VISA, Maestro or Mastercard). Security and authentication are fully guaranteed.

2.8. Are there any special discounts or bonuses for residents of Formentera or other Balearic Islands?
Residents of the Balearic Islands are entitled to a 75% discount on the fares of our regular passenger services.
Residents of Formentera are entitled to an 89% discount on the rates of our regular passenger services.

2.9. How do I benefit from the special bonus for residents of Formentera or other Balearic Islands?
The reservation system is integrated into the Administration’s digital system, which enables us to check whether the passenger meets the requirements to obtain the residence discounts.
Sometimes, technical problems unrelated to the Company, may make it impossible to make these discounted online bookings, in which case it will be necessary to go to the ticket office or the boat to purchase the ticket with the discount. We apologise for any inconvenience this may cause you.
If the system check is negative, you must present your identity document and an original and valid certificate of residence from the corresponding municipality (Annex I of Royal Decree 1316/2001).
Regardless of whether the verification was positive at the time of booking, you must show an original and valid identification document on boarding; without it you will not be allowed to board the ship.
The necessary documents proving identity, valid for verification through the digital system implemented by the Administration for applying the corresponding discount and boarding pass are:
For Spanish citizens: Valid ID or passport.
For citizens of the Member States of the European Union or of the other signatory States of the Agreement on the European Economic Area or Switzerland: Valid ID or passport, and original valid NIE.
Children under 14 without ID or passport: the City Council certificate.
For family members of citizens of European Union Member States or States party to the European Economic Area Agreement: Spanish residence card of a relative of a citizen of said States, in force. For non-nationals who are long-term residents: Current foreigner identity card, which must state their status as a long-term resident.
In any case, we recommend you carry the certificates of registration or residence in the corresponding municipalities in case the Administration’s digital confirmation fails.

2.10. Who can benefit from discounts on tickets?
Apart from the advantages for online purchase and the discounts indicated in the previous section, large families are entitled to the reductions in rates provided for by law.
Discounts are also applied to children (from 5 to 12 years old) and retired people (over 60) have discounts on the rates that apply to them.
Infants and toddlers (0-4 years old) always travel free.

2.11. How do I handle group bookings online?

Formentera Lines offers discounts for groups of passengers of 10 and more people.
There are also special prices for events, weddings, school trips and similar cases.

Contact us at comercial@formenteralines.com

3.1. What do I have to show the crew when boarding?
To embark, each person must show:
The printed physical ticket, whose stub must be kept until the end of the trip, or the boarding pass. Documents proving the identity of the passenger whose details appear on the ticket. So we can verify the identity of the ticket or boarding pass holder, you are required to present valid personal identification documentation such as an ID card, passport, or identity card issued by your country of origin. The document must be original and in force (if it is expired, it must be accompanied by a photocopy of the current renewal receipt).
Children under 14 must be identified by their Identity Card (DNI), when they have one; if they do not have a DNI, a copy of the Family Book or a certificate from the City Council when applying for resident discounts. Children under 14 must always travel accompanied; if the companion is not one of their parents or legal guardian, they must carry a consent, accompanied by a photocopy of their ID and the Family Book containing details of the minor and the authorising parent.

3.2. I have not printed my boarding pass; can I access the boat by showing it on my mobile?
Persons without clearly printed boarding passes or passes downloaded on to a mobile device will not be allowed to board.

3.3. What deadline for boarding?
Passengers must be on board at least 10 minutes before the departure time of their ship. Boarding closes about 5 minutes before the scheduled departure time.
To secure your place onboard, we recommend that you arrive at the embarkation point at least 20 minutes before afternoon and evening departures for the Formentera-Ibiza route during July and August.

3.4. Can I take my bike aboard the boat?
The Company offers you the free transport of bicycles and mopeds up to 50 cc if they embark 15 minutes before departure and there is room to board them. They are made fast and transported on deck, but their owner must embark them, take care of them and disembark them. When purchasing online or through an agency, customers must state they are bringing a bike.

3.5. Is smoking allowed on board?
It is strictly forbidden to smoke on board on any of the decks of the ships, including the outside.

4.1. Can a child travel alone?
Children under 14 must always travel accompanied; if the companion is not one of their parents or legal guardian, they must carry a consent, accompanied by a photocopy of their ID and the Family Book containing details of the minor and the authorising parent.
Remember that we take into account the age of the minor on the date of travel and not their age at the time of booking, and that in case of doubt we may request an official document proving their age.

4.2. Can I take the boat trip if I'm pregnant?
As the journey does not take long, pregnant women can travel if they are well at the beginning of the journey and do not exceed their 36th week of pregnancy.
Above the 36th week, we recommend not using the boat and the final decision rests with the ship’s captain. Passengers must inform the Company if they are pregnant when filling in the contact details on booking.

4.3. Are the boats adapted for the travel of people with reduced mobility?
Yes. The Company is committed to improving accessibility conditions in all its facilities and premises and carries out actions aimed at improving and adapting the services to people with reduced mobility and taking all the measures it can to ensure their comfort and safety.
The Company has wheelchairs and in particular two of the ships in its fleet are specially adapted for people with reduced mobility (although for reasons of comfort we recommend that you bring your own wheelchair, as well as any other items you need for your well-being).
When passengers with reduced mobility purchase tickets at the ticket office or online, we recommend that they notify the Company's staff, at least 24 hours in advance, of the special conditions that they need, so that both the ground staff and the ship’s crew can facilitate access to the ship, assist in their passage on board and their disembarkation so the passengers can enjoy the journey on equal terms with the other passengers on the trip.
However, the Company cannot ensure that places are available for people with disabilities, unless notified at least 24 hours in advance.
When purchasing their ticket, passengers requiring special assistance will be asked be to sign a request. In this way, both the people prepared to accompany the ship at the shore terminal, and the crew members assigned to accompany the passengers on the trip, will have a list of all the people who will require their services so they can prepare the best possible assistance.
Before booking online or through an agency passengers should describe their reduced ability (visual or hearing impairment, mobility difficulties, etc.) and the type of assistance needed. At the time of boarding, passengers should approach our shore staff or on board who will attend them properly and inform them of the way to proceed (boarding may be before or after the other passengers, depending on the circumstances).

5.1. Is there an extra cost for carrying luggage?
On Formentera Lines ferries we do not apply any extra cost for luggage as long as it is within the established limits.

5.2. Do I have to check in luggage before boarding?
This is not necessary for suitcases, backpacks or hand luggage.

5.3. Is there a limit on the luggage that can be loaded onto the ship?
Baggage allowed at no extra charge:
A suitcase or bag up to a maximum of 20 kg per person. A small piece of hand luggage as a personal accessory (lady's bag or purse or backpack or small wallet or laptop). If you are travelling with a baby, you may board with its pram and a baby bag with food, drink the items needed for the journey. If you are travelling with more luggage than is allowed, you must notify the Company when you book because a surcharge may be applied according to the current commercial policy. If you prefer, you can contact us directly at the Booking Management phone number +34 609 74 10 67 (Mon. -Fri.: 9.00-17.00) or write to us at info@formenteralines.com and we will respond as soon as we can.

5.4. What if I get robbed aboard the boat?
The Company will specify the location on the ship where the luggage will be carried.
Each passenger is responsible for taking care of their belongings and must carry their valuables on them. Formentera Lines will not be liable for theft or robberies that may occur during the voyages.
The Company shall not be liable for any forgotten or damaged objects on board.
Carrying objects of illicit trade is prohibited, as are articles and/or dangerous goods included in the I. M. D. G. code or any other regulations or similar protocol.

6.1. I have a dog, can it travel with me on the boat?

You can travel with your pet, taking into account the following:

Inside decks: if the size and weight of your pet allows it: the maximum weight is 10 kg and it must travel inside a carrier enabled for the transport of small animals (not exceeding 50×40×25 cm). You can travel with your dog on the outside decks of the ships that have them, in the designated areas and you must comply with the following rules: Transport is subject there being places available in the areas. You must respect the other passengers and animals that pass through the area. Pets must be kept on a leash when outside their cage/carrier. Dangerous breeds must comply with specific regulations (leash and muzzle). Owners of animals must pick up any droppings.

Guide dogs that accompany blind passengers have free access to the passenger lounges but must not occupy a seat and must travel next to the blind person they accompany, without hindering the rest of the passengers; they do not pay for passage, and there is no restrictions on their weight or size. When embarking and during disembarking, dogs not in a carrier must be on a leash and must comply with the regulations for each type of animal. All pets must be under their owners’ control. The crew may instruct them to disembark last.

If you wish to travel with exotic or non-domesticated animals, you must present the documentation authorising ownership and comply with the necessary safety measures.

Animals with health problems must travel with the veterinary documentation that allows them to travel. You can travel with your animal, but must comply with the above rules, both inside and on the outer decks of the ship.

In any case, any disturbance or harm caused to passengers or crew or damage to the ships' installations and structure by a pet will be its owner’s liability.

7.1. Does the Company have any kind of attractive special offers?
We offer several packages in collaboration with other companies, for people who book or buy a day round-trip ticket on any of our ships. Formentera Lines is not liable for the conditions and contracts (rental) of the providers of the services included in the ticket. Each supplier external to the Company shall be liable for the services provided.

7.2. When I arrive in Formentera I want to rent a car, can I hire one when booking the ticket? Formentera Lines has an agreement with a car rental company. By writing to info@formenteralines.com we will provide the promotional code for a discount on the rental of your car or motorbike with them.

Formentera Lines is not responsible for the conditions and contracts (rental) of the providers of the services included in the ticket. Each supplier external to the Company shall be liable for the services provided.

7.3. Do prices vary depending on the season?
The definition of the season may depend on the type of service contracted; however, in general, the months of July and August are considered high season for passenger transport services.

8.1. Can I complain to the Company if there is a delay in the scheduled departure time?
With the application in Spain of Regulation (EU) No. 1177/2010 http://www.boe.es/doue/2010/334/L00001-00016.pdf on the rights of passengers travelling by sea and inland waterways, the Company is subject in this regard to a minimum legal framework that details, among other matters, its obligations towards passengers if there are cancellations or delays in the departures of certain passenger services.

8.2. I have lost my ticket, do I have the right to request another if I can prove that I have paid for it?
Formentera Lines is not obliged to reissue or issue a new ticket if a passenger loses theirs (or if it is stolen), so please keep it carefully after buying or printing it.

8.3. If I miss the ferry and do not board, can I travel on the next one that leaves?
Unless you have an Open-Time Ticket (which is the one that allows you to use any ferry, at any time of the selected day, if there are free seats at the time of boarding), Formentera Lines has neither the obligation to relocate the passenger on another boat, nor to reimburse the amount of the ticket, if you miss the passage that corresponds to you for reasons beyond the Company's control.